Verifying Owner Relations Staff

We have been dealing with EQT Owner Relations regarding some questions that I can’t seem to get beyond the Owner Relations representative to verify my specific questions maybe such as maybe landowner department. It seems that other family members have been getting royalties for this same specific property, but I was told that the company isn’t producing this area yet.

I’ve been corresponding via E-mail with Owner Relations for EQT but thinking of sending a certified letter instead of email with our contract lease number and land description, any idea on who we might address it to in addition to Owner Relations to get maybe another answer from this company? This property is in Greene County PA Springhill Township. Thank you.