Ms. Lake,
Can you provide a little more background? Where you see that message, etc.
It's looks like "net" should be "get", but I'm not sure that helps.
Eleanor Lake said:
Eleanor, Have you checked your email settings under settings in top right of this page
Eleanor Lake said:
Dave,
My computer service person just checked my computer and says there is no problem on this end. The e-mails are never getting to my computer.
Clint Liles
Dave Thompson said:
RT and the group have been working to recreate the problem and we haven't been able to. Our software provider says there is not a problem and we only have access to our own email accounts - that are working.
Be sure to check your spam and junk folders. There's a lot that has to happen/work that has nothing to do with the website.
Rick's advice is good. Try to "Stop Following", then "Follow" again.
We apologize for the inconvenience and will continue to work to figure this issue out.
P.S. - Remember discussions and comments are followed separately. Sometimes we have confusion in that area. If you are getting the comment notifications, that does not automatically mean you'll get discussion notifications.
Just sent a private message to you Clint. We'll take a deeper look at your account.
R.T.
Clint Liles said:
Dave,
My computer service person just checked my computer and says there is no problem on this end. The e-mails are never getting to my computer.
Clint Liles
Dave Thompson said:RT and the group have been working to recreate the problem and we haven't been able to. Our software provider says there is not a problem and we only have access to our own email accounts - that are working.
Be sure to check your spam and junk folders. There's a lot that has to happen/work that has nothing to do with the website.
Rick's advice is good. Try to "Stop Following", then "Follow" again.
We apologize for the inconvenience and will continue to work to figure this issue out.
P.S. - Remember discussions and comments are followed separately. Sometimes we have confusion in that area. If you are getting the comment notifications, that does not automatically mean you'll get discussion notifications.
R.T.,
PM sent.
Clint Liles
Reagan "R.T." Dukes said:
Just sent a private message to you Clint. We'll take a deeper look at your account.
R.T.
Clint Liles said:Dave,
My computer service person just checked my computer and says there is no problem on this end. The e-mails are never getting to my computer.
Clint Liles
Dave Thompson said:RT and the group have been working to recreate the problem and we haven't been able to. Our software provider says there is not a problem and we only have access to our own email accounts - that are working.
Be sure to check your spam and junk folders. There's a lot that has to happen/work that has nothing to do with the website.
Rick's advice is good. Try to "Stop Following", then "Follow" again.
We apologize for the inconvenience and will continue to work to figure this issue out.
P.S. - Remember discussions and comments are followed separately. Sometimes we have confusion in that area. If you are getting the comment notifications, that does not automatically mean you'll get discussion notifications.
Okay, Here are a few formal steps to try.
- Trouble Shoot Email Notifications
- Check Your Email Settings - "Activity" - "In My Groups" has to be checked
- Try a Different Email Address
- Be sure you are Following Comments - For Groups, The "Follow..." link is right below the box where you type your message on the comment wall. If you are following and it is not working, "Stop Following", then "Following..." again to see if this troubleshoots the problem
If all the above fails, send me the following and I can have the IT group track down whether the system is sending the notification or not.
• A link to the specific piece of content that should have triggered the notification (i.e. give us information about a comment by (member name) and provide us a link to that page so we can see it)
• The subject line of the email notification that should have been sent (if you know it)
• The date and time the notification should have been sent
• Their time zone
• The email address that should have received the notification
Send the information above by email to Admin @ mineralrightsforum.com
I apologize for the inconvenience, but please take the time to go through each step and please send the additional details if your problem isn't resolved. We have to have the details to track down the notification in the system.
Have a nice weekend,