Proving heirship for Utah property

My family members and I have mineral rights in Duchesne County, UT. There are a few wells, and we are receiving payments from a few companies but one company is holding funds in suspense and is requiring the estates of those we’ve inherited from to be opened and probated. I don’t understand why one company requires that and not the others? The well I’m referring to is Fitzgerald UT 9-35 4-2-2-11-1H, previously operated by Ovintiv (who stated the request for probate), now FourPoint. I’m very puzzled at this and it is taking over a year now for the Utah attorney to meet the operator’s request. We’d appreciate any help or resolution on this.

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