Chevron

Does anyone here have any experience with Nobel-Chevron (Reeves County Texas)? I sent them a package with all of my details to transfer mineral rights from my deceased father to me. Their website states that because of Covid-19 they are running behind and to not expect a fast service/ Covid-19? HUH ?? That was years ago!! So how long will it take to get their attention? What am it to expect? 3 weeks? 3 months? A year? How long will it take for them to respond to my request? Exaclly HOW SLOW are they? I need to be IN PAY - My bills have cobwebs on them.