For large companies, royalty owner relations is a training ground and the responders have a superficial knowledge, such as how to change an address or how to read a check stub. They are not prepared for a complicated question. It is good to start with an email which is written in great detail, explaining the question and what all is needed. Think of this as writing a paper for English class (not a 2 sentence summary). Helps to have numbered questions to be answered and attach a spreadsheet. This proves you know what you are talking about. Then resend with any attachments at least every 3 weeks (so emails are on top of each other as a chain). After 3 attempts, send certified with a printed copy of email chain, addressing proper department such as accounting or division orders. If no response, send certified to company president and chief legal counsel and with a cover letter asking why there is no response. Someone will usually contact the department and tell them to do something.
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