Thanks @TODD_M_Baker for your reply. I am aware this is a forum of lay persons and not a bunch of attorneys doling out free legal advice but I posted in hopes that some other lay person may have had a similar experience too and be able to pass on a little bit of their own personal experience or knowledge.
With so many posts and topics here, we can all learn a little something. Most of us here I suspect don’t have large enough pockets to hire attys or take operator to court so I believe we are all here trying to learn and be empowered to be the David and stand up against the Goliath.